TRANSREC SUPPORT
Let’s get you
back on track.
Help with your tracking, cameras and fleet software. Find a quick answer or prepare a request for our support team.
SUPPORT REQUEST
Tell us what’s happening.
CUSTOMER SUPPORT
Help the support team understand the issue quickly
The support team can direct requests about GPS tracking, cameras, Truck Guard 5, app access, installation and billing. A concise description with the vehicle registration and product details helps identify the right next step.
If the issue relates to an incident, preserve the relevant time, location and vehicle information before making changes to the camera or tracker. For an existing ticket, reply to its email thread and include the ticket number so the conversation stays together.
ANSWERS FOR YOUR OPERATION
Customer Support FAQs
What details should I have ready?
Have the vehicle registration, product or device type, company name and a clear description of what happened. Include the date and time for a footage or tracking issue.
Can I submit an online ticket from this page?
Use the form to prepare an email, then send it from your email app. You can also call 1300 876 772 or email support@transrec.com.au.
How do I add information to an existing request?
Reply to the existing ticket email and include the ticket number. This keeps new details with the original support conversation.
Should I include login or payment details?
No. Do not send passwords or payment-card details. The support team can identify an account using company and device information.