My vehicle is showing offline

Start by checking whether the problem affects one vehicle or your whole fleet.

Refresh the tracking page and check that your phone or computer has an internet connection.
Confirm you have selected the correct vehicle. Note the last update time shown, rather than relying on the map position alone.
Check another vehicle in the same account to see whether its information is updating.
Note when the affected vehicle last operated and whether any battery or electrical work has recently been carried out.

Still offline? Include the registration, last update time, current location if known, and a screenshot in your request. Leave wiring and device resets to the support team’s guidance.

Prepare a support request →

VEHICLE OFFLINE TROUBLESHOOTING

Check the vehicle, device and last report in order

Confirm the vehicle registration and the last time it appeared online. If safe to do so, note whether the vehicle has been operating, parked for a long period or recently serviced; these details help distinguish a reporting gap from a change to the vehicle or device.

Avoid disconnecting a tracker or camera to troubleshoot unless support has asked you to do so. If several vehicles are offline, mention that together and include when the issue began so support can check for a broader pattern.

ANSWERS FOR YOUR OPERATION

Vehicle Offline Troubleshooting FAQs

What does offline mean in the tracking portal?

It indicates that a recent report is not currently showing for that vehicle. The reason can depend on device power, connectivity, vehicle use and service configuration.

What details should I check first?

Confirm the registration, last reported time and whether the vehicle has been in use. Note any recent service or battery work.

What if several vehicles are offline?

List the affected registrations, when they changed status and whether they share a location or operating pattern. This helps support investigate a common cause.

Should I unplug and reconnect the tracker?

Do not change wiring or remove a device unless support instructs you. Provide the symptoms and wait for the recommended next step.