A camera view is not loading

Let us know whether you are trying to watch live video or play an earlier recording.

Check your phone or computer’s internet connection, then reopen the app or refresh the page.
Confirm the selected vehicle and camera channel.
Note whether all views are affected or only one, and whether the vehicle also shows offline.
Capture the exact error message and the time it appeared. If there is no message, describe what you see: a blank view, loading symbol or frozen image.

For your request: Include the registration, camera view, app or browser name, and the checks you have already tried.

Prepare a support request →

CAMERA VIEW TROUBLESHOOTING

Separate a connection issue from a camera issue

First note whether the problem affects one camera view, several views or the whole vehicle. Record whether the vehicle is currently operating, the portal or app you are using and the last time a view worked; these clues help support narrow down the issue.

Try again when the vehicle and device are in their normal operating state, then note any message shown. If the problem continues, share the vehicle registration, camera model and affected view rather than repeatedly changing the installation or device.

ANSWERS FOR YOUR OPERATION

Dashcam Video Not Loading? FAQs

What should I check if only one view is missing?

Note which camera view is unavailable and whether the other views still load. Share this with support so the issue can be assessed against the vehicle’s camera configuration.

Why might a live view fail to load?

The cause can relate to connectivity, the device, the camera feed or the account view. Record the error and time rather than assuming the camera itself has failed.

What should I include when contacting support?

Provide the vehicle registration, device model, affected camera view, approximate time and the exact message shown.

Should I change camera wiring myself?

Do not alter the installation while diagnosing the issue. Contact Transrec for guidance, especially if the device is professionally installed.