I can’t log in to my account

First, check that you are opening the same Transrec app or portal normally used by your company.

Check your username or account email for typing errors and extra spaces.
If the sign-in screen offers a password reset, use that option and check your inbox and junk folder.
Ask your company’s account administrator to confirm your access, especially if you are a new user or have changed roles.
If you can log in but a vehicle is missing, tell us which vehicle and which account you are viewing.

Keep your account secure. Send the error message, account email and app or portal name. Never send your password or a one-time verification code.

Prepare a support request →

ACCOUNT LOGIN HELP

Capture the exact portal and message before escalating

Transrec has separate portals for fleet administration and satellite tracking. Confirm which link you used, the account or company you selected and the exact message on screen. This makes it easier to tell an access issue from a problem with the service itself.

Check with your company administrator that your user access is active and that you are using the right portal. If the problem remains, contact support with the portal name, time, browser or app and a screenshot that does not expose credentials.

ANSWERS FOR YOUR OPERATION

Account Login Help FAQs

How do I know which portal is failing?

Record whether the issue is with the Admin portal or Satellite Tracking. The two portals serve different work and may have separate access arrangements.

Can support reset my company access without details?

Support needs your company and user context to route the request. Contact your company administrator first if you are unsure who manages access.

What should I never send with a login request?

Never send your password, verification code or payment-card details. Describe the error and identify the account or portal instead.

What if the login page loads but data is missing?

Note the portal, affected vehicle or account view and the time. This may be an access or data-view issue rather than a sign-in failure.