HELP CENTRE
Useful answers.
Clear next steps.
Find the right details to help resolve your tracking, camera, account or service enquiry.
HELP CENTRE
Choose the article that matches what is happening
Start with the closest issue: a vehicle appearing offline, video that will not load, footage needed after an incident, a login problem, a service request or a billing question. The right category helps you collect the information support will need.
Before contacting the team, note the vehicle registration, product and time of the issue. If more than one vehicle is affected, list each registration and describe whether the symptoms are the same.
ANSWERS FOR YOUR OPERATION
Help Centre FAQs
Which article should I use for a camera issue?
Use the video article if a live camera view or playback is not loading, and the footage article if you need to request a recording related to an incident.
What if more than one vehicle is affected?
List the registrations and say whether the issue began at the same time. This helps support distinguish an account-wide issue from a single device problem.
What information should not go in a support request?
Do not include passwords or payment-card details. Provide the vehicle and product information needed to identify the issue instead.
Can I follow up on an existing ticket?
Reply to the ticket email and include its reference number so the added information stays with the existing conversation.