Booking a service or device transfer

Provide both the vehicle details and its availability so the team can assess the work required.

Tell us whether you need a new installation, a repair, a removal or a transfer to another vehicle.
Include the registration, make and model. For a transfer, provide the details of both vehicles.
Give the service location, postcode, site contact and preferred dates.
Describe any existing fault, recent vehicle work or access restrictions that may affect the job.

Booking confirmation: Your preferred date is a request. Wait for the team to confirm the scope, availability and any charges before arranging vehicle downtime.

Prepare a support request →

DEVICE SERVICE & TRANSFERS

Plan the service around the vehicle and installed equipment

For a service, transfer or device change, identify the vehicle, the installed product and what needs to happen. A transfer may involve more than moving a vehicle between drivers; the tracker, camera positions, account and installation arrangement may all need to be considered.

Share the registration, location, preferred timing and any recent change to the vehicle. Transrec can confirm what work is needed and whether the device should remain connected until the service is arranged.

ANSWERS FOR YOUR OPERATION

Book Device Service or Transfer FAQs

What details should I provide to book a service?

Provide the vehicle registration, product or device, location, a short description of the work and suitable contact details.

Can a device be moved to another vehicle?

That depends on the device and installation. Ask Transrec to confirm compatibility and whether a new installation or configuration is needed.

Should I remove a device before a vehicle transfer?

Wait for Transrec’s instructions. The device may need to remain in place for assessment or be handled by an installer.

Can service be arranged outside Melbourne?

Tell support where the vehicle is located. The service and installation arrangement can then be confirmed for that area.