Questions about an invoice or plan

Help us locate the right account and the particular charge or service you want reviewed.

Provide your company name and account email.
Include the invoice number and date, if your question relates to a bill.
List the affected vehicle registrations or devices.
Explain the question or requested change, and when you would like it to take effect.

Already discussing this? Reply to your existing ticket email to keep the history together. Please don’t include payment card numbers or banking passwords.

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BILLING & PLAN QUESTIONS

Use the invoice and selected configuration as the reference

For a billing question, identify the invoice or plan, the company account and the item you want checked. Device, installation and service charges can relate to different parts of the order, so quote the line item rather than sending only a total.

If the question relates to a recent order, include the quote or order reference and the vehicle or device involved. Do not email full card details; the billing team can advise through the appropriate account process.

ANSWERS FOR YOUR OPERATION

Billing & Plan Support FAQs

What should I include in an invoice question?

Provide the invoice number, company name and the line item or date you want reviewed. Include a quote or order reference if it relates to a recent setup.

Why might device and installation charges appear separately?

Hardware and installation are separate parts of a fleet setup. Refer to the quote or order breakdown so the team can check the correct item.

Can I send payment-card details by email?

No. Do not include full card details or passwords in an email. Ask the billing team for the appropriate payment or account process.

Who can discuss a plan change?

Contact Transrec with the company account and affected devices. The team can review the selected plan and explain the available next step.