At TRANSREC, we are committed to protecting your privacy and handling your personal information responsibly. This policy outlines how we collect, use, and manage your personal data in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
You can find more information about the APPs on the Office of the Australian Information Commissioner website: www.oaic.gov.au.
What Personal Information We Collect and Why
Personal information is any detail that identifies you, such as your name, address, phone number, email, or fax number.
We collect this information through various channels including:
- Phone calls, emails, and interviews
- Our website: www.transrec.com.au
- Media and publications
- Public sources and third parties
We collect your information primarily to provide our services and communicate with you. Occasionally, we may use it for related purposes like marketing. You can unsubscribe from marketing communications at any time by contacting us in writing.
Sensitive Information
Sensitive information (such as health details, political or religious beliefs, or union memberships) will only be collected and used:
- For the primary reason it was provided
- For a directly related secondary reason
- With your consent, or if required by law
Third-Party Information
Where possible, we collect information directly from you. In some cases, we may receive it from third parties. If so, we’ll take reasonable steps to make you aware of it.
Disclosure of Personal Information
We may disclose your personal information:
- To third parties with your consent
- When required or permitted by law
Data Security
We take reasonable measures to protect your personal information from loss, misuse, and unauthorised access. When it is no longer needed, we will destroy or de-identify it. However, most client records are securely retained for a minimum of 7 years.
Access & Updates
You can request access to the personal information we hold about you and ask for corrections if needed. We may request ID verification and may charge a small admin fee for processing.
Keeping Your Information Accurate
It’s important to us that your information is current and accurate. If your details change or need updating, please let us know so we can maintain accurate records.
Policy Updates
This privacy policy may be updated from time to time. The latest version will always be available on our website.
Contact Us
If you have any questions or complaints about our privacy practices, please contact us at:
TRANSREC
Email: – Info@transrec.com.au
1300 876 772
